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why can't I get my game back if I connect through facebook?

Heather Estep 3 years ago in General Discussion • updated by tigger4u 3 years ago 1
I PLAYED THIS GAME FOR A LONG TIME GOT TO HIGH LEVEL AND THEN I GOT NEW PHONE, I DON'T UNDERSTAND WHY I CAN'T START BACK WHERE I WAS. I'VE PLAYED A FEW KIWI GAMES AND NOW I'VE HAD TO START OVER. AND NOW EACH KIWI GAME MY ID IS DIFFERENT BC THERE WASN'T ANYWHERE TO PUT PASSWORD TO PROVE I WAS THE SAME PERSON (ID) EVEN WHEN I CONNECT THROUGH FACEBOOK. MY ID IN THE PAST WAS TRUFROGGLUVR77 NOW IM NOT SURE FROM GAME TO GAME.
Kiwi games are device specific, has nothing to do with connecting through FB. You will have to email them from inside your game and ask them to transfer to your new device. Make sure you include your device info.