+9
Started
Zieu 3 years ago in News & Announcements • updated by Tanya Francis 2 years ago 28
Hi All,

In recent times, there have been lots of feedback about the Team Challenges - positive & negative. I'd like to get all your feedback and suggestions in a centralized common post here. This will help us review all the feedback posted and better our challenges in future.

Post your feedback/suggestions on Team Challenge. Let's follow a process while doing so.

- What did you LIKE in Team Challenges?
- What did you NOT LIKE in Team Challenges?
- What KIND of Team Challenges are you looking forward in future?
- Any suggestions?


Let's keep the comments to the above points. This will help us review effectively.

Thank you!
+8
Zieu 3 years ago in News & Announcements 0
Hello Islanders,

Congratulations! You have completed the Seaside Season of Team Challenges! 

You can check out the Season History inTteam Challenge portal for your final tier and rank.

Please note that Season rewards have been credited to your game. 

Stay tuned for our next Season which begins this weekend! More details will be updated here on soon. 

Thanks,
Maximus
+7
Under review
Zieu 3 years ago in News & Announcements • updated by DB De Jonge 2 years ago 32
Hello Islanders,

We are aware of the issue with LE Quest: Series: A Sleep path and our developers are currently looking into this. The issue with the quest will be fixed by the end of today.

I'll update here once this issue has been resolved and also let you all know what needs to be done to complete this quest.

****IMPORTANT*****

PLEASE DO NOT CLEAR DATA OR REINSTALL THE GAME UNTIL THIS ISSUE IS FIXED
+7
Zieu 3 years ago in News & Announcements 0
Hello Islanders,

Firstly, I'd like to apologize for the inconvenience caused due to incorrect reward/time shown for Crop Shop items. This issue has been fixed in our current version release 2.7.0.

Please update the game to the latest version and you will see the issue with Crop Shop items fixed.

Thank you all for understanding and being patient enough.

Enjoy playing Shipwrecked: Lost Island!!


Thanks,
Maximus
+5
Completed
Zieu 3 years ago in News & Announcements • updated by Jan 2 years ago 26
Hi all, 

We are experiencing technical issues and our engineering team is currently looking into this issue. Once it's fixed,  I'll update you all here. We apologize for the inconvenience caused during this period
+4
Completed
Zieu 3 years ago in News & Announcements • updated by Sandra Pivec Rossmark 3 years ago 40
Hello Islanders,

Hope you all are enjoying the Team Challenge every week. We are looking to put in more excitement in every Team Challenge to ensure everyone is excited to be part of the Challenge.

We've been receiving lots of feedback and suggestions related to the "Invite" feature in Team Challenge. The primary concern which we've received is the way invite friends was implemented in Team Challenge where the invitation was sent across to all members and also you weren't able to uncheck a member from inviting.

Our development team have been diligently working on this Invite feature over the past couple of weeks and have finally done few changes with this. Adding on to this, you will also see changes in the Team Challenge screen layout in game. 

We were hoping to get this implemented this weekend, however due to critical time constraint, the new changes will be available in our next version release soon. 


Lastly, I'd like to thank you all for providing us with your feedback and suggestions which ensured us to bring in the changes.

Note: Please post your issue/concern related to Team Challenge only in the "TEAM CHALLENGE" category.

Have a great week ahead!! Enjoy playing Shipwrecked: Lost Island!

Thanks,
Maximus
+3
Zieu 3 years ago in News & Announcements 0

Steps to sign up for Userecho and Tips on creating/posting Topics

- Go to https://kiwi.userecho.com/

- Click on Sign up --> Register to Userecho by clicking on "New to Userecho? Join today!"






How to Post/Create Topics:

- Click on Create/Search Topic and post your query




- Once you click on "Create/Search Topic", you will see a Submit a new Feedback form



PUBLIC MESSAGE / TOPICS:






Choose Public --> To post your query which can be viewed to all Forum users

Header, Description, Post in, Category Fields are MANDATORY

Header --> Subject of your query
Description --> Detailed description of your query/issue
Post in --> You can choose from the 5 options --> Ideas, Questions, Bugs, Praises, News
Category --> You will need to choose either General Discussion, Technical Issues/Bug Report, Suggestions/Feedback

Note: News & Announcements & FAQ's section will be used by ADMINS only to post updates.


PRIVATE MESSAGE: To Forum Admins

- You can also send private messaged to Forum Admins by clicking on "Private" in the Form as shown below.
- Admins will review it and respond back accordingly. This is totally private and not visible to other users.






****** Whenever you are posting/querying a NEW TOPIC, please ensure to choose the relevant category which will ensure us to have all of the topics/queries reviewed and answered in a timely manner ********


CATEGORIES

NEWS & ANNOUNCEMENTS

- This section is used by Admins/Staff to post any Game Updates. User's can view such updates, but will NOT be able to comment here.

FAQ's: Frequently Asked Questions

- We have the most common FAQ's set up across all GAMES in the FAQ's category. Prior to posting a Query/Topic, please take a little time to check the FAQ's section to find an answer to your query. If not, go ahead with Posting/Creating your topic.
- User's will NOT be able to comment in FAQ's section.


COMMUNITY EVENTS

- We are planning to start of Community Events for Shipwrecked and Westbound very soon. Stay tuned for more updates!!

GENERAL DISCUSSION

- Any queries related to game, quests, etc should be discussed in this section

TECHNICAL ISSUES/BUG REPORT

- Any technical related queries and bugs/glitches should be discussed in this section

SUGGESTIONS/FEEDBACK

- If you have any suggestions/feedback for us related to any aspect of game, please feel free to post them in this section


******** Posting your query/topic in the appropriate/relevant category will make it easier for Admins to filter them and answer you efficiently ********











+3
Zieu 3 years ago in News & Announcements 0
Hello Islanders,

Firstly, we'd like to apologize for the delay caused in getting the new invite feature updates. We encountered minor technical difficulties and hence the delay. Well, the wait is finally over and I;m sure everyone have been patiently waiting to see the fix in invite option in Team Challenge.

You will now be able to select a specific neighbor and invite them  for Team Challenge. Please do not select all, which will send invite to all your neighbors. Select the neighbor you wish to invite to your team for the Challenge and tap on "invite".

Adding on to this, there is a new feature/option ----  ?  -- This will be seen in the bottom left of Team Challenge screen. This is a guide about Team Challenge - How TC works & FAQ's

Stay tuned for this weekend's exciting "HALLOWEEN" Team Challenge. More details on the Halloween Team Challenge will be posted soon.

Thank you All!

Maximus
+2
Completed
Zieu 3 years ago in News & Announcements • updated 2 years ago 20
Hi All,

The issue related to Boost reward has been fixed by our engineering team. This will not happen in our future challenges. About the compensation for previous Challenge with lost Boost reward, I'll update as soon as we have finalized. Not to worry, your account will be compensated for the previous Challenge - Boost reward issue.

Thanks,
Maximus
+2
Completed
Zieu 3 years ago in News & Announcements • updated by Karen Bierman 2 years ago 50
Hello Islanders,

There have been issues few players are experiencing over the past couple of weeks in game related to Team Challenge. Our developers have diligently looked into them and fixed most of the issues mentioned below. Your feedback on these issues in topics were crucial in our investigation to resolve. 

1) INVITE FEATURE

>> At times, if you select a specific neighbor to invite, another neighbor would get selected

Issue is fixed and available in our upcoming version release 2.7.5

>> random player joining your team in Team Challenge

Our developers are currently looking into this issue (will update once we have to fix to this)

2) TEAM CHAT

>> few players were unable to see the text in team chat

Issue is fixed and available in our upcoming version release 2.7.5 

However, this issue persists intermittently in Nexus 5 OS version 4.4.4 

3) BOOST REWARD

>> Boost reward not received while returning to island from Atlantis

 Issue is fixed and available in our upcoming version release 2.7.5

>> User's experiencing crash while returning to island from Atlantis

Our developers are currently looking into this issue (will update once we have to fix to this)


Thank you,
Maximus
Answer
Zieu 3 years ago
Hi All,

I appreciate your concern and feedback provided all the way and thus ensuring your words were listened in resolving any issues in game. Our developers are definitely working on to ensure the game is error free eventually.

Going forward, this Forums will be used as a channel for communicating current issues and status. Hope you'd continue to provide your valuable feedback and being patient until we fix all issues.