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Shipwrecked: Volcano Island -- Knowledge Base

Zieu 3 years ago in FAQ's • updated 3 years ago 0
1) Can I reset the game?
Unfortunately, we are unable to restart the game from the beginning. However, if you can provide us with a more detailed description of the issue, we can look into it. We appreciate your support!

2) Can I transfer the game to my new device?
If you have changed device the game will start over from the beginning. However, we can definitely transfer your game (Shipwrecked) into your new device, but it would be helpful to have additional information about your old and current device so that we may better assist you.

The following is the easiest way to give us all the necessary information.

1.Launch the game.
2.Tap on the Settings button (extreme right).
3.Tap on the 'About KIWI' button.
4.Tap on the 'support-li@kiwiup.com' button

3) My Game won’t load. What should I do?
Please follow the below instructions:
(Settings > Applications > Manage Applications > Shipwrecked > ForceStop)

4) I made an in app purchase and the resources have still not been credited to my game. Why?
a. Close the game (either by pressing BACK button, or via Settings -> Manage Applications ->Shipwrecked: Volcano Island -> Force stop), and then restart the application. You should be able to see the resources for the purchased plan. If you still cannot see the resources being credited, please follow step b.

b. Close the game. Close the google play (android market) application also. Now restart the google play app. Then restart the game. Now you should be able to see the resources. If you still cannot see the resources being credited, please get back to Kiwi customer support team.

5) How to earn more swords ?
You can earn swords on leveling up, via daily rewards, Tapjoy offers and in game purchases.

6) I completed an offer in Tapjoy and did not receive my reward. Why?
You will have to get in touch with Tapjoy for such issues. Tapjoy has a support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Offerwall, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please log in to your account and go to the Options button at the top-left corner of the page. From there, hit the "Help" button in the drop-down menu; the "Contact Support" button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able.

7) Where can I find the stone cutter/stones?
You get stones from the stone cutter. But in order to get it, you have to get a quest called 'One Brick' which will trigger you to find it in the jungle. So, please go ahead and continue playing the quest queue until you get this quest.

8) Where can I find the lumber mill/planks?
You get planks from the lumber mill. But in order to get it, you have to get a quest called 'Make the Cut' which will trigger you to find it in the jungle. So, please go ahead and continue playing the quest queue until you get this quest.

9) Where can I find the Steel Foundry?
To get the Steel Foundry, you have to get a quest called 'Made O Steel' which will trigger you to find it in the jungle. This quest cannot be missed or skipped. To get to this, you have to complete a different quest series.

10) Why are some of the buildings in my game show as black/green squares?
Not to worry, this happens if the images of buildings are not completely downloaded in your game. Please go ahead and hit clear data --> Relaunch the game for the images to completely download and buildings to appear as earlier.
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Team Challenge - QUERIES & ANSWERS

Zieu 3 years ago in FAQ's • updated 3 years ago 0
Hello All,

I'm sure you all have questions related to scoring and ratings related to Team Challenge. We were able to list down the possible questions you might have with answers to them. Here they are.......

1) How is the season score calculated ?

For every challenge, we're giving 2 rewards, a boost reward and a rating reward. In general only top 2000 teams get the rewards for a challenge. The teams fall into tiers for the challenge based on their rank.

The rating given to a user depends on his team rank for the challenge. The user gets (max rating for tier - overall team rank) rating for the challenge.

Example: Team ranks 1-3 -> 10000 rating max (tier 1 for the challenge)
Team ranks 4-10-> 8500 rating max (tier 2 for the challenge)


Lets say there's a team with A,B players and the team rank for the challenge is 5. Then they'll both get 8500-5 = 8495 rating increase. The season rating for the user is sum of all the ratings he gets from each challenge.

The information as to how ratings are calculated is shown to users when he/she clicks any tier for challenge (2nd tab in the consolidated popup).

2) How are they ranked? On what basis are user's assigned to a particular tier?

Based on the ratings the users get from challenges, they're given ranks for the season. For season, the user falls into tier based on his rank.

For the current season, Seaside Season the tiers are as follows

tier 1 - COMMODORE - ranks 1-10
tier 2- FIRST MATE - ranks 11-25 and so on

This informations is shown to users on the tiers for seasons (1st tab in the consolidated popup).

3) How are they rewarded?

There are rewards for each challenge and at the end of season as well.

4) How are season rewards calculated?

At the end of season, users get rewards based on tier in which they belong.

tier 1 - COMMODORE - ranks 1-10 - 30 axe, 50 gold, 240000 cheer
tier 2- FIRST MATE - ranks 11-25 - 15 axe, 25 gold, 200000 cheer and so on

The current season, the first season ends on Oct 20th and they'll get the rewards after that.

5) Why is the season score different for the team mates?

There can be 2 reasons.

1. For each challenge the users can form different teams. The rating that's shown is the sum of ratings that a user has got from all challenges in the season. The current team members may not be the team members for all the challenges

2. We give the rating reward for the current challenge, when the challenge is going on as well and not just at the end of the challenge. During the challenge the ratings for the users can increase/decrease based the performance of all other teams. For the users who're playing the game the ratings get updated based on their team rank immediately. For the users who're offline the ratings get updated when they launch the game. At the end of challenge all the users in the team get the same rating.

6) Why is that user's move higher and lower in the tiers. Why does user's season score keep changing during the challenge?

We give the rating reward for the current challenge, when the challenge is going on as well and not just at the end of the challenge. During the challenge the ratings for the users can increase/decrease based the performance of all other teams. Based on the ratings user's rank for the season changes and will move up/down the tiers.

7) Why don't user's get they get the rewards that they are promised. (the tier that they are assigned to). When will I receive the season rewards?

Season rewards are credited at the conclusion of each season. 
If you still have any other queries, kindly email at support-li@kiwiup.com for further assistance.

Thanks,
Maximus