Despite my numerous requests for assistance I have not received much support at all. For example:. Waffle Cones. I was told they were produced every 5 minutes. My cones were and still are being produced every 45 minutes. The reply to my request for assistance was " We tried and was able to produce a Waffle Cone every 5 minutes. There is not an issue". On the Soda Challenge. I had mostly Gnomes very few goats. Never did receive a reply , but I did discover the issue was resolved when the challenge was almost over. Now my limited time quests are saying they expired and I must use gold to reactivate them. I sign into my account 3 to 5 times daily, if not more. I have not received any rewards from the Apple Pie Challenge. Last count I had finished approximately 23 billion pies. I cannot get a reply on a request for assistance to obtaining an item in a Limited Time quest. The item just kept spinning and spinning and I could not see it. No matter what I tried the image just kept spinning. When I logged out and then back in the item was gone. I have buildings I have finished building that are just green squares. One issue I feel very strong about if I do not participate in a challenge I should not be downgraded from my current standing. I am on level 103 and I still get 2 swords when I level up. I think rewards should increase with dedication. It is like longevity and dedication to the game mean nothing I like my island a lot. The game is fun and allows me to make my island my own. Dedication should be recognized and rewarded adequately. Customer support should be number one. I understand things can get busy but not so busy we are forgotten. Lots of room for improvement. Lots of improvement needs to be made.
Customer support service by UserEcho