I cannot clear them either.
As a fellow player, I'm sorry to hear about your issues. If you are referring to (what looks like) debris; Pillars, Trees and potted Shrubs… it’s been 2 years since “we” could clear them.They are like the Trees on Snowy Mountain, Décor which you cannot tap on and receive rewards.
When this initial post was started (over 2 years ago), these objects in El Dorado could be cleared and gave silver. But this clearing has not been possible for over 2 years, At that time The Admins wrote: Eldorado Trees and other images are just decor and do not reward on tapping them. Only go to El Dorado when instructed to for a quest.
As a fellow player… Based on my years of playing,
If you need advice from other players (or just want to vent) this is the place (here on this Forum)
DO NOT expect RY to respond or to fix anything posted on this Forum
DO NOT expect RY to make any Global (for everyone) fixes...
If you need RY to fix something, open a ticket (with support) from inside the game... if/when you do, be sure to tell them of your issue... after they look into your issue, they will typically will help you within 48 hours (except on weekends).
You can also go to rockyou.zendesk.com and open a ticket.
Hope this helps!
Best of luck!
Customer support service by UserEcho