I have been asking you to restore my game and here is why, in case you don't get it ( I will keep reporting this until you fix it!) On Oct 18, all 4 of my Kiwi games crashed and when I got all the games to come back on, they all started over at level 1. I emailed you from my device, told you the issue and within 1 day my westbound and shipwrecked games were restored to the levels I was at before they crashed. I had also bought a new device, asked you to transfer westbound and shipwrecked and you did. So, my question is..why aren't you fixing brightwood adventures and monsterama planet like you did westbound and shipwrecked? I've asked MANY MANY times and you never do anything. I'm not asking you to reset them just for the Hell of it or to start the game over or anything like that. Your games crashed and reset me to level 1 and I want them put back to the levels that I earned! If you think I will just start playing them over from the beginning so you can try and squeeze more money out of me, you are sadly mistaken!! If they're not fixed soon, I will delete all 4 of your games and go elsewhere, doesn't matter to me one way or the other. I can go spend my money on a games resources that actually let me play.
Customer support service by UserEcho