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Zieu 3 years ago in FAQ's • updated 2 years ago 0
1) Can I reset the game?
Unfortunately, we are unable to restart the game from the beginning. However, if you can provide us with a more detailed description of the issue, we can look into it. We appreciate your support!

2) Can I transfer the game to my new device?
If you have changed device the game will start over from the beginning. However, we can definitely transfer your game (Shipwrecked) into your new device, but it would be helpful to have additional information about your old and current device so that we may better assist you.

The following is the easiest way to give us all the necessary information.

1.Launch the game.
2.Tap on the Settings button (extreme right).
3.Tap on the 'About KIWI' button.
4.Tap on the 'support-li@kiwiup.com' button

3) My Game won’t load. What should I do?
Please follow the below instructions:
(Settings > Applications > Manage Applications > Shipwrecked > ForceStop)

4) I made an in app purchase and the resources have still not been credited to my game. Why?
a. Close the game (either by pressing BACK button, or via Settings -> Manage Applications ->Shipwrecked: Volcano Island -> Force stop), and then restart the application. You should be able to see the resources for the purchased plan. If you still cannot see the resources being credited, please follow step b.

b. Close the game. Close the google play (android market) application also. Now restart the google play app. Then restart the game. Now you should be able to see the resources. If you still cannot see the resources being credited, please get back to Kiwi customer support team.

5) How to earn more swords ?
You can earn swords on leveling up, via daily rewards, Tapjoy offers and in game purchases.

6) I completed an offer in Tapjoy and did not receive my reward. Why?
You will have to get in touch with Tapjoy for such issues. Tapjoy has a support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Offerwall, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please log in to your account and go to the Options button at the top-left corner of the page. From there, hit the "Help" button in the drop-down menu; the "Contact Support" button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able.

7) Where can I find the stone cutter/stones?
You get stones from the stone cutter. But in order to get it, you have to get a quest called 'One Brick' which will trigger you to find it in the jungle. So, please go ahead and continue playing the quest queue until you get this quest.

8) Where can I find the lumber mill/planks?
You get planks from the lumber mill. But in order to get it, you have to get a quest called 'Make the Cut' which will trigger you to find it in the jungle. So, please go ahead and continue playing the quest queue until you get this quest.

9) Where can I find the Steel Foundry?
To get the Steel Foundry, you have to get a quest called 'Made O Steel' which will trigger you to find it in the jungle. This quest cannot be missed or skipped. To get to this, you have to complete a different quest series.

10) Why are some of the buildings in my game show as black/green squares?
Not to worry, this happens if the images of buildings are not completely downloaded in your game. Please go ahead and hit clear data --> Relaunch the game for the images to completely download and buildings to appear as earlier.
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