-4
Admin-Anna 12 months ago in In-game Events - Team Challenge • updated by phil roberts 11 months ago • 39

Hi Pioneers,


Welcome back to our next Team Challenge- Raid Fishing!


Team Formation Start Time

6:00 AM EST

July 15, 2016

Team Challenge Start Time

10:00 AM EST

July 16, 2016

Team Challenge End Time

12:00 PM EST

July 18, 2016

Team Challenge Name: Raid Fishing

Team Challenge Description: Catch fish. Wake the Bear. Feed them Salmons.

Team Challenge Action: Feed the Bear!


Title Details By Rank:

Rank

Rating Points

Reward

1 - 3

12000

+600% Silver

4 - 10

9500

+300% Silver

11 - 100

8000

+125% Silver

101 - 500

7000

+60% Silver

501 - 2000

6000

+30% Silver

Title Duration: 7 days


Good luck everyone and Happy Weekend!


Thanks,

Anna

+2

My app is freezing and crashing EVERY time I catch a fish. Yes, I've tried restarting my device, clearing the cache, etc....


This is not helping my team.


I'll send a separate email, but wondered if anyone else is having the same issur

ON MY TEAM...Only 1 player was able to get any score. The other 3 got 0 points

..every time I caught a fish, the game shut down, and i wasn't given any points.

I too spend $$ EVERY WEEK!

...in all the years I've been playing Westbound -5+...THIS has NEVER happened. Rock You ReAlLy needs to hire a weekend crew. This way, at least there'd be someone there that could have helped us. Now we have NO CHALLENGE this weekend. Also, we have to wait til Monday to find out what they intend to do about this TERRIBLE... S.N.A.F.U. What can rock you POSSIBLY DO that'll satisfy ALL OF US?MAYBE, they should START BY GIVING us ALL 100 AXES & 100 GOLD. ..A BUNCH OF ENERGY REFILLS!

At least that WOULD BE A GREAT way to START! LET US-the loyal player's know that Rock You VALUES IT'S PLAYER'S.

Until this weekend, I thought that Rock You's customer service had improved tremendously.

I'm hoping they will do the RIGHT thing. ..we've all lost out this weekend 😢

GOOD LUCK TO EVERYONE WHO HAS BEEN AFFECTED BY THE WEEKEND OF NO FISHING CHALLENGE 😊-💕

+2

Well said Michele, I got nothing for the trouble. and am also a loyal $$$ spending player for almost 4 years myself. I think your reward idea would be satisfactory to me. Feel bad for my team, none of us were able to play, though we kept trying, and trying, and all of us lost, standing, energy, and pic axes for our efforts. Don't think its quite fair, for the few that were able to play, to get rewarded, and others seem to be just plain S.O.L. Rock You, shape up, or many of us will decide to ship out.( No Pun intended Ship Wrecked Players). Then where will you be???

-1

I was literally unable to get my game to open for 1 year. I just got back to playing 2-3 month's ago...game finally opened 😊

I must admit, rock you's customer service HAS improved. Whenever I have a problem, they fix it within 24 hour's 😊

This is the 1st time EVER where the challenge messed up this badly & then QUIT

WEIRD, to say the least 😢. ...they really do NEED TO attempt to save their player's. ..I was very happy playing POT FARM by grassroots. ..once Westbound opened, being a sucker-lol. ..I came back. I've invested not only $$$, but TIME...hour's, day's building my canyon.

I sincerely hope that rock you DOES THE RIGHT THING, otherwise, they may find themselves minus a few thousand player's 😢

I guess we'll find out Monday when THEY walk into the office & see what happened with the challenge. ...imagine how many emails await them...?

..lol.

.not

😢😢😢

+1

LOOK AT THIS! ...LESS THAN ONE BITE INTO THE FISHING CHALLENGE. 3 OUT OF 4 PLAYER'S WERE UNABLE TO EVEN PLAY.

THIS, ROCK YOU IS AN ABSOLUTE DISGRACE!

BUT,THANKS FOR 1st PLACE. ..😊

+1

I was awarded when I open the game too. I didn't pay attention to it but I have no challenge only chat. where's my raft ??

It appears that the challenge has ended. ..I don't know if other's can play. 3 OUT OF my 4 have NO challenge. No matter what i did, I got zero points...now we're #1. How is rock you EVERGOING TO FIX THIS ..WHERE IT'S FAIR?

A few energy and gold WILL NOT FIX THISMASSIVE GLITCH 😢

ARE YOUR TEAMMATES ABLE TO PLAY?


Anna

What happened to this week's challenge? .I fished, got 0 points. Now the challenge has ended. ..look at my reward. 1st place, .HEAD HONCHO !

How is this possible? The challenge JUST STARTED. HOW are you going to MAKE THIS RIGHT FOR ALL they teams involved?

THIS IS A MESS IF I'VE EVER SEEN ONE....GOOD LUCK. ..& DON'T SCREW US...IT'S NOT OUR FAULT...😀

At least some of you got a reward! I got a big Goose Egg...take advantage of it while you have it! :-)

I got nothing too signed in, caught a fish, crashed and when it reloaded it told me the challenge was finished. Furthermore that i hadn't participated, just lame.

+1

Lucky to those who have gotten a reward, I dropped one ribbon level, but only a few points. I think you Rock you should reboot, and put EVERYONE, back to where they were befor thiis debaquery. I find this unexceptable, considering that I am amoung those that actually spend money on this game. Bad consumer report:(

Rock You only gives out energy & axes...they better NOT RESTART THE CHALLENGE WITHOUT US KNOWING...I LOST AXES & WAS GIVEN 0 POINTS. ..CAN'T IMAGINE HOW ROCK YOU WILL HANDLE THIS MESS

..😢

Same issue for me, I dropped 10 places in ranking! The Help Desk acts like they don't understand what the issue is... What they need to do is cancel out what happened to all of us last weekend and return everyone to where we were before the Bear Fishing TC!

-1

What happened?

Zero points

You took my axes

HEAD HONCHO without PLAYING -GRANTED, WE WERE IN 2ND PLACE LAST WEEK. ..WOW. ..YOU, ROCK YOU HAVE THE BIGGEST MESS I'VE EVER SEEN HERE ON WESTBOUND

....GOOD LUCK KEEPING YOUR PLAYER'S HAPPILY SATISFIED. ..signed -IMAMAZONIA

Hi All,


Due to technical difficulties we had to end the current team challenge. We apologize for the inconvinience caused!


Thanks,

Anna

Anna,

Why did you give me this answer (below) to my ticket I opened? You have acknowledged the here on the Westbound form.

"We do understand your concern, but the team challenge was deactivated within 1 hour for all the players. Also the issue was in Skull Island game. Could you please drop an email to us from the Skull Island game, this will help us to look into this"

It's obvious by your post that it' s not just an "issue in Skull Island game". Please answer my "Request #460921 Team Challenge" on your help desk support.

Lionsram

+2

TECHNICAL DIFFICULTIES SEEMS TO RUN RAPID IN YOUR GAMES!!!!!!!!!!

GIVE UP ROCKYOU-YOU HAVE NO CLUE HOW TO RUN A BUSINESS!!!!!!!!!!

+4

Oh dear ! This weeks TC has been pulled and the community is revolting, please will players who post things here remember a few salient facts. The people at rock you are just employees so please treat them with respect. secondly, no one has lost out so far as trophy points so far as I can tell. I'm sure the rock you guys will listen and refund/credit any actual losses incurred. finally will all players remember that this is at the end of the day a game. there is no need to repeat the same message in an over expressive font size.

No one has died, or been hurt.....and life goes on, with or without this game. Thank for reading this appeal.

I'm the one who uses the LARGER text. ..it's only because as i get older, i can't see like i once did. ..I hope you'll understand it's nothing personal. I don't even know what the meaning is of BIG letters, small letters. ...all i know is - lol...laughing out loud. ...i am no tech guru. ..hahaha 😊-💕
Sorry if i repeated myself on this forum. ...it's been a RoUgH week😢

You are SO right...westbound is JUST a game.

Two day's ago i buried a dear friend. He had no money. ..they buried him in a CARDBOARD BOX!

That makes you realize what's important and what's not...😢

+1

My trophy points were affected, Phil. Went from beig ranked in the top 100 to the mid 100s, and now two ribbon level drop. Not my fault either, I was trying to play, and would have kept my standings had the game allowed my progress to be registered. "So far as you can tell," whatever, you failed to look very closely then, and doubtful that I was alone in losses. I do believe my losses qualify as "actual". They were not lost due to mistakes made by me, but losses none the less. Even since yesterday's standings we have lost even more, likely due to your teams subsequent coreections. Thanks for nothing.

Hey Phil, you must be new to working with RY support! You wrote "The people at rock you are just employees so please treat them with respect"... respect is earned, I've spent 2 years trying to get "the rock you guys will listen and refund/credit any actual losses incurred" with only some success. Employees who try to tell you (in this case me) that the issues was with the Skull Island Game, yet post on the Westbound forum about the Bear Fishing challenge issue... make respect difficult! If you read this chain, you'd see that many folks (including me) have "lost out so far as trophy points" due to negative Ranking changes.

Phil, I have to tell you... if RY makes it right... it will be the exception!

In fact, I encourage anyone who request a fix and gets one... that they are satisfied with, to post a favorable Note here in this chain!

+3

Everyone on my team lost trophy points, not too much, but enough to drop 3 out 4 team mates down a ribbon level, which if we are unable to make up before the season end, will affect the rewards we earn at the end. While the rock you team may well listen, I highly doubt anything will be done to restore I and my team mates trophy standings, with out rebooting back to Friday. It has been my experience that they cordially respond to emails, but no resolution, at least for me is obtained, but I do sincerely hope they can restore the monetary losses incurred by some players.

+1
I usually go with the larger text cause my eyesight AIN'T what it used to be 😊
I got an email from rock you. They say, they had technical issues and had to shut down the challenge. They also say that they're going to put another challenge. ..they didn't say WHEN though. I know many player's work, and if they put a challenge during the week. ..that will affect many team's 😕
Good luck to all of US who've lost axes, money...etc

Lions ram, feel your pain. I have also asked the same, to no avail. They know what happened, and I have no doubt it can be fixed, or at the very least reward us with something for our trouble. Just don't think they give a hang, and waiting for it to blow over. Pretty low.

+1

Thanks, I'm guessing Phil must be new to dealing with RY!

As you wrote "Just don't think they give a hang, and waiting for it to blow over. Pretty low." is how they typically handle these issues... but who knows! Maybe this time they will surprise me (wouldn't that be great)!!!

+1

Dear lionsram, sorry to disappoint, but not only am I very familiar with first kiwi now RY support, I'm also a retail scientist, which together with all aspects of business /sales transactions customer service features extremely high in the lectures I deliver. I have to say I'm the contact I have had with support I have found that more active and proactive than the majority of companies. This could be because as someone who works in the field I both understand how to do deal and how to complain or raise an issue in a way where my satisfaction is likely. As I've commented before remembering who your addressing in making a complaint and giving them the chance to remedy the problem is a darn good start. Regards


+1

Phil, to my surprise... after more than week of exchanging emails, RY took care of me... as to this issue! Maybe as Michele wrote, things are improving with the Zen (Help Desk) Desk!!!

RY... PLEASE continue to listen and appropriately respond. Thank you RY!

+1
  • I've been playing Westbound for over 5 yrs. ..including the 1 yr...I was locked out.

Since I've been back Rock You has Replied to my emails within 24 hour's ....they HAVE improved 100%.....every time I've had an issue ,Rock You has compensated me ABOVE & BEYOND. ...it seems like they finally heard OUR CRIES

....YAAA 😆-💕

Hey Michele,

Glad to hear your happy.😊 How about defining what kind of compensation you received above and beyond? Just wondering, so I know what to ask for the next time I have an issue. I too have been pleased for the kindly replies, as to compensation, I have not seen any. Good to know RY is so improved. Keep up the good work team, hope you will be as helpful the next time I have and issue. Oh wait I do. When is RY going to remove the ugly black and green square, that used to be the fishing pier, or am I just stuck with that???

If you look back, i was always complaining 😢

Then, i was unable to play Westbound for over 1 year. I'm finally able to play again.

Although i experience issue's, rock you has been replying to my emails within 24 hour's.

They have a limit on house purchases, and i reached it 2 year's ago. They've compensated me. ..MAYBE not what i wanted -the house's, but with axes, gold...THE tonic & silver. . I honestly don't care about 😊

I know in my case they have improved BIG TIME. And, NO...There isn't anyone special.

Maybe you can call rock you. Their # is in google.

...Sorry if you're having trouble. TRY being LOCKED OUT for over a year, losing your teammates. ...then tell me how bad it is. I had to start ALL OVER in the challenges. That sucked!

..but, with that said, I'm HAPPY to be able to play my favorite game, that's all.

GOOD LUCK 😊

Plastic,

Rather than us defining the kind of compensation we received... I'd offer this advice;

If you lost some gold, silver, tonic and/or energy refills while playing the game...

1 Immediately open a ticket with the Zen/RY Help desk

2 Describe what you were doing and what you lost

3 Request reasonable compensation (in gold, silver, tonic or energy refills)

4 If they are not initially responsive... follow-up with more details

This has worked well for me so far on many issues.


Based on my years of playing,

DO NOT expect RY to make any Global (for everyone) fixes...

If you need advice from other players (or just want to vent) the place is here on this Forum

DO NOT expect RY to respond to anything posted on this Forum

Hope this helps!

Lionsram


+1

Dear Phil,

Thank you for sharing! I understand your point of view!

As a former (retired) Director of IT for Coca-Cola; Two of the many departments (which were under me), supplied support (one internal, one external support). Our Help Desk Support folks were required to be knowledgeable and supply reasonable support to Coca-Cola customers (internal and external). We had an escalation solution available to our customers (when they weren't satisfied with the first lines support). I've not had many good experiences with Kiwi or RY support (one ticket is over a year old), and as they don't seem to have escalation solutions available, I've involved Google support and will continue to involved Google support as to RYs lack of concern (based on how they have handled my issues, and as is apparent by what on the forum, RYs handling of other players issues).

Given that you wrote "I very familiar with first kiwi now RY support" I must conclude either your experiences have been better than mine... or you playing to whomever answers you ticket.

Best of luck to you with RY support... and in the game!

Lionsram

Hey Phil, you seem to be so knowledgeable to whats going on around here. Maybe you can explain why we already have rice patties, and cinnamon mill for the next challenge, and its only tuesday. Have been accustomed to theses tnings dropping in on Fridays before a challenge begins. Is RY going to sneak one in mid week, with no announcement, or did some employee mistakenly open it up to the players prematurely?? Just curious. Anyone else that knows something about this. Would appreciate a reply.

Thanks so much.

-1

These items for new challenges are quite often available mid week on other challenges .


This is a first for me, have only ever seen it on Fridays, and I periodicallly check. Thanks for the response. :)

Yes this has happened before (1 time before in the 2+ years I've played). That time, it was erased and the correct one for that weekend challenge showed up on Thursday (as is the norm). But who knows what will happen this week! What you can count on... is there will be no reply here, on this form, from RY!


Anne wrote "These items for new challenges are quite often available mid week on other challenges" but my experience is (unless you consider Thursday mid week) they have never, in 2+ years of my experience, appeared before Thursday.

Its good to hear RY appear as I thought and trusted they would taken the right attitude towards this issue. sorry I was unable to respond to your questions, but as they have been answered not point in repeating it!

Good luck all and happy trails.