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Lionsram 1 year ago in Technical Issues/Bug Report • updated 1 year ago 9

Please vote with a thumbs up HERE if you also can not play because "Carson must be tinkering with the servers again"... to get RYs attention about this issue!!!

I have also opened a ticket with the Zen Desk.


I’ve had this issue for more than 5 hours (of trying to launch Westbound), starting at 8:30AM CST (first time today I tried opening Westbound)…. It was working fine at 10:30PM last night. When I launch Westbound I get a pop-up box “Uh oh… Carson must be tinkering with the servers again… Please give us a few minutes and try again (Exit)”. The Game never gets passed the blue bar loading phase.

Please Note… because I’ve had issues with the game before, SO I have already tried (more than 10 times over many hours) RYs previous suggestions (listed below)… which did not work.

First, I went to Settings >> Applications >> Manage Applications >> Westbound >> Clear Data (which also cleared The cache automatically) then restart the application… But while launching the game I still got a pop-up box “Uh oh… Carson must be tinkering with the servers again… Please give us a few minutes and try again (Exit)”. The Game never got passed the blue bar loading phase.

Second, I went to Settings >> Applications >> Manage Applications >> Westbound >> Clear Data (which cleared cache automatically) >> (Then did a) Force stop and restart the application…But while launching the game I still got a pop-up box “Uh oh… Carson must be tinkering with the servers again… Please give us a few minutes and try again (Exit)”. The Game never got passed the blue bar loading phase.

Third, I went to the Play Store and uninstalled Westbound… I then used the file manager search function to look for any Westbound files, I could find none (therefore I was unable to delete any). So I Reinstalled Westbound) then restart the application…But while launching the game I still got a pop-up box “Uh oh… Carson must be tinkering with the servers again… Please give us a few minutes and try again (Exit)”. The Game never got passed the blue bar loading phase.


If you have any additional suggestions, please let me know!

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i think support have been clearing the forums of spam , they will shut servers down when doing this sort of thing .

I've been having the same issue. If what you are saying is true Anne, then I hope it doesn't take too much longer. I've been trying for 30 minutes.

I've been playing for over 2 years... it's NEVER taken this long to get in (10 hours for me so far!)... so I don't think it's "support clearing the forums of spam" by "shut servers down". Thanks for the Thumbs up... if we get enough of them, RY may fix it sooner!

Read my comment...it really has helped me, and you know what I've been thru 😊

Good luck

Hello Pioneers,


We apologize for keeping you away from the game. Our developers were able to identify the server issue and have fixed it. Please clear data for the app and check if you are able to load the game.


Thanks,

Anna

The last time I did that I was unable to play for OVER a year

What I do now is. ..press the button on MY left...it shows all your open apps

Just tap westbound back & it's all-ways worked for me.

Good luck

Sorry for the large letter's. ..just helps for us older & blinder folks. .😊

Thank you Anna,

However, why couldn't have you (RY) just have told us (players) yesterday that there was a know "server issue" and that RY Developer were working to fix it???

Please consider doing that next time, please?

Lionsram

Hi there,


We apologize for the delay. We will try to keep all the players informed about any updates in the game.


Thanks,

Anna

Anna, that would be really great, thank you!!!

Lionsram