did you get a reply to this issue? I upgraded to a new phone and my game didn't transfer, just the application did.
Having a problem get my game that was active. Tried to reinstall and now I'm starting over. Want my original game back. How do I go about this.
you have to contact support from your device so they get the information they need to transfer. You cannot do this on your own
is it through the game where it says help and support?
What is the contact info?
Not anymore! Go under about us and tap on the game name @rockyou.zendesdk.com, for example gold rush is firstname.lastname@example.org so i would think it would be newworld instead of goldrush! Good luck!
Above where it says HELP AND SUPPORT you tap on ABOUT US, not help & support, under about us you should see 2 email addresses, since you are in new world you should see email@example.com on the 2nd line, tap on that & it should take you into the email to send them a request! I'm a player not a support person. So I hope this helps you out! Good luck!
Customer support service by UserEcho