Amanda Littell 3 years ago in Technical Issue/Bug Report • updated by Zieu 3 years ago 3
Hello, my name is Amanda. My phone was stolen. Is my village gone? If not, how do I get it back? Please help.
You might be able to get it back but you will need to get some info for kiwi to copy it to a new device the best way would to get the IMEI number of your old phone if you have the original box it came in still it will be printed on the box if not you can sometimes go back to the store you bought it from or call your phone carrier they usually have them on file. if that all fails you will need to send kiwi as much info as you can things like your Google email address (if you ever made any purchases they can usually look it up by just that) if you linked to Facebook include that email address too what your user name on the game if you signed up to have friends to visit. The more info you email them the easier it will be for them to find your old game. Finally you will need to include the IMEI number from your current phone so they know where to transfer your game to.

side note kiwi is closed till Tuesday for the holiday so it may take them a few days to get all the emails caught up once they get back 
oh kiwi's email support@kiwiup.com
Thanks Miark:-)
Amanda, do email Support team with your old account and new device details, your account will be restored. They'll respond on Monday.