I had a problem with my device Saturday and lost progress on westbound, brightwood, shipwrecked and monsterama planet. I sent emails through all 4 games to have them reset. Shipwrecked and westbound were reset but still waiting on the others, 3 days later! I've been having a lot of problems with my tc ratings never showing up right so I got an early Xmas present..a new kindle fire hdx! So now I'm waiting to have shipwrecked and westbound transferred. I'm worried kiwi will screw around with my shipwrecked game right around challenge time, I've already lost my daily reward progress on the other games and probably have a few expired quests by now. I've already been dealing with them for 18 weeks about the team rating problem (see post my kindle and kiwi) so how long does it take to reset 2 games and transfer 4 of them??? I'm already frustrated with customer service and just want to play my games!
Customer support service by UserEcho