How to retrieve your island that has been lost

Leah 1 year ago in Technical Issues/Bug Report • updated by anne wilson 1 year ago 1

my tablet crashed I got a new one and lost my other game I would really like to have it back

Hi Leah , if you contact support they may be able to find your game and retrieve it . Click on arrow bottom right , then click on settings bottom right again . Then scroll down to help and support , click on report an issue , then select quest issue . This will send an automated email to support who will then contact you about your issue . The reason I haven't told you to select device transfer is because you need to talk to them to explain what has happened . Hope you get sorted .