Trailsweeper -- FAQ's

Admin-Ashley 4 years ago in FAQs 0
Q. Why does it show 0% even though it has been completed and played multiple time?
A. In the Trailsweeper, users can play the completed map any number of times.
Once you complete one particular map it will go back to start and show 0%. However, this doesn't mean that you have not been credited for completing the map, whatever collectables you've received will be reflecting in your inventory and general resources like silver will be credit under "silver" tab.

If you complete the map the progress shows 0%. You will be able to see the progress of the map “when you are between the map”. You can tap the arrow on top left and it will take you to the main map page showing you the % of completion of the map.

Q. How to upgrade the general/Trail store?
A. In order to upgrade the general store you would need to collect the required collectables (Golden screw/ hammer etc).

Getting any collectable is probability based, you can play different unlocked maps multiple times. The collectable image is present on map which shows probability of collectable you will be able to receive (symbol of screw/ hammer etc). Choose the map accordingly.

Q. Why do I have to play the same map over and over again?
A. Once you complete one particular map. It will start from the beginning, however if you don’t want to play the same map you need to scroll down to next unlocked map.

Q. Where is my golden screw/hammer which I have collected?
A. Please check your inventory, you will be able to see the collectables there.

Q. How to unlock the maps?
A. It has 2 criteria’s:

1. Play the previous map and you will be able to see the next map unlocked. If you tap on any random map it will provide you with information on how to unlock it.
2. Make sure that the "General/Trail store" is upgraded

Q. Why do I keep getting the message "You have a journey in progress. Would you like to return to it?" when I want to play another map.
A . You might be half way through another map in the game. Kindly tap on Yes and it will take you to the unfinished Map. You can complete the map or even reset it to 0% again by tapping on the tick icon. Now you will be able to play any unlocked Map of your choice.

Q. In which map do I find a specific collectable?
A . The below list shows which map rewards a collectable:

Chicago ---> no collectable
Denver ---> gold screws
Saint Louis ---> gold screws
Kansas City ---> gold screws, ballpeen hammer
Santa Fe ---> ballpeen hammer
San Francisco ---> ballpeen hammer, canvas
Boise ---> canvas
Omaha ---> canvas, shingle
Nashville ---> shingle, bronze-ingot
Toronto ---> bronze-ingot, oak planks
Richmond ---> oak planks
Houston ---> no collectable
Vancouver ---> no collectable


Team Challenge - FAQ

Admin-Ashley 3 years ago in FAQs • updated 3 years ago 0
Hello All,

I'm sure you all have questions related to scoring and ratings related to Team Challenge. We were able to list down the possible questions you might have with answers to them. Here they are.......

1) How is the season score calculated ?

For every challenge, we're giving 2 rewards, a boost reward and a rating reward. In general only top 2000 teams get the rewards for a challenge. The teams fall into tiers for the challenge based on their rank.

The rating given to a user depends on his team rank for the challenge. The user gets (max rating for tier - overall team rank) rating for the challenge.

Example: Team ranks 1-3 -> 10000 rating max (tier 1 for the challenge)
Team ranks 4-10-> 8500 rating max (tier 2 for the challenge)

Lets say there's a team with A,B players and the team rank for the challenge is 5. Then they'll both get 8500-5 = 8495 rating increase. The season rating for the user is sum of all the ratings he gets from each challenge.

The information as to how ratings are calculated is shown to users when he/she clicks any tier for challenge (2nd tab in the consolidated popup).

2) How are they ranked? On what basis are user's assigned to a particular tier?

Based on the ratings the users get from challenges, they're given ranks for the season. For season, the user falls into tier based on his rank.

For the current season, Seaside Season the tiers are as follows

tier 1 - COMMODORE - ranks 1-10
tier 2- FIRST MATE - ranks 11-25 and so on

This informations is shown to users on the tiers for seasons (1st tab in the consolidated popup).

3) How are they rewarded?

There are rewards for each challenge and at the end of season as well.

4) How are season rewards calculated?

At the end of season, users get rewards based on tier in which they belong.

tier 1 - COMMODORE - ranks 1-10 - 30 axe, 50 gold, 240000 cheer
tier 2- FIRST MATE - ranks 11-25 - 15 axe, 25 gold, 200000 cheer and so on

The current season, the first season ends on Oct 20th and they'll get the rewards after that.

5) Why is the season score different for the team mates?

There can be 2 reasons.

1. For each challenge the users can form different teams. The rating that's shown is the sum of ratings that a user has got from all challenges in the season. The current team members may not be the team members for all the challenges

2. We give the rating reward for the current challenge, when the challenge is going on as well and not just at the end of the challenge. During the challenge the ratings for the users can increase/decrease based the performance of all other teams. For the users who're playing the game the ratings get updated based on their team rank immediately. For the users who're offline the ratings get updated when they launch the game. At the end of challenge all the users in the team get the same rating.

6) Why is that user's move higher and lower in the tiers. Why does user's season score keep changing during the challenge?
We give the rating reward for the current challenge, when the challenge is going on as well and not just at the end of the challenge. During the challenge the ratings for the users can increase/decrease based the performance of all other teams. Based on the ratings user's rank for the season changes and will move up/down the tiers.

7) Why don't user's get they get the rewards that they are promised. (the tier that they are assigned to). When will I receive the season rewards?

Season rewards are credited at the conclusion of each season.
If you still have any other queries, kindly email at support-wt@kiwiup.com for further assistance.


Westbound - Knowledge Base

Zieu 4 years ago in FAQs • updated 3 years ago 0
1) My Game won’t load. What should I do?
Please follow the below steps:
(Settings > Applications > Manage Applications > West Bound > ForceStop)

2) Can I transfer my old account on to a new device?
Thank you for your patience! If you have changed device the game will start over from the beginning. However, we can definitely transfer your game (Westbound) into your new device, but it would be helpful to have additional information about your old and current device so that we may better assist you.

1) Your old Device ID/IMEI number/Game account level and the Email ID associated with it.
2) Your new Device ID/IMEI number/Game account level and the Email ID associated with it.

The following is the easiest way to give us all the necessary information.

1.Launch the game.
2.Tap on the Settings button (extreme right).
3.Tap on the 'About KIWI' button.
4.Tap on the 'support-wt@kiwiup.com' button

3) I completed an offer in Tapjoy and did not receive my reward. Why?
I am so sorry about this! We are happy to help! I have checked with the company Tapjoy that runs these free offers. Tapjoy has a support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements.

The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Offerwall, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please log in to your account and go to the Options button at the top-left corner of the page. From there, hit the "Help" button in the drop-down menu; the "Contact Support" button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able.

4) Images not loading?
We would like to inform you that the images will appear in sometime and kindly make sure that you are connected to the internet.

5) Game Reset?
Unfortunately, we are unable to restart the game from the beginning. However, if you can provide us with a more detailed description of the issue, we can look into it. We appreciate your support!

6) In-game Purchase rewards not received
a. Close the game (either by pressing BACK button, or via Settings -> Manage Applications ->Westbound-> Force stop), and then restart the application. You should be able to see the resources for the purchased plan. If you still cannot see the resources being credited, please follow step b.

b. Close the game. Close the google play (android market) application also. Now restart the google play app. Then restart the game. Now you should be able to see the resources. If you still cannot see the resources being credited, please get back to Kiwi customer support team.

7) How to earn Pickaxes
You can earn Pick axes by leveling up, by playing the game every day and collecting the spin wheel Bonus, or by completing free offers to earn Pick axes. However, I will pass this idea along to our game developers.

8) How does "Spin the Wheel Daily Bonus" work in game?
a) You can spin the wheel each day to earn resources and collectables. You earn spins just by opening your game each day!
b) Each day when you open the game for the first time, you will find the Spin Wheel Wagon in your Canyon. If you don't see it, then look for the icon near the inventory button.
c) If you play the game every day, then your free spins will progressively increase. For example: Day 1 = 1 spin, Day 2 = 2 spins...Day 5 = 5 spins. Once you've reached 5 consecutive days, you will be rewarded with 5 free spins for each consecutive day.
d) If you miss a day, then the daily bonus wheel will reset to 1 free spin and you'll start over.
e) The daily bonus wheel will appear only on your first visit to the game in a day. If you don't use your free spins at that time, then you will loose the spins for that day.