No treasure chest

Nancy Keeney 4 months ago in Technical Issues/Bug Report • updated by Lionsram 4 months ago 2

what happend to my treasure in the water in westbound

Please drop an email to our support team with the details of the issue in the game. We are here to assist you. Please write to us via support.rockyou.com


Sounds like good advice "We are here to assist you. Please write to us via support.rockyou.com" BUT...

I open “REQUEST #833582 WESTBOUND STOPPED LOADING” for the Westbound app on my iPhone 7 on February 8th. Though both Pam and Aaron responded with suggestions (which I followed)… not only is my issue not resolved, but last reply from Febuary 22nd has not been replied to (5 days later).

Additionally, I received a Ratings Request from RY to which I replied “Bad, I’m unsatisfied” This issue has been open for 19 days. Pam first answered with suggestions... later (and currently) Aaron answered with suggestions... I follow all of them, but with no fix. Currently, as nothing has changed, have responded back to Aaron & am waiting for his next suggestion. Westbound only has 2.4 stars on the iPhone... posts show issues with the app (like mine)... maybe “no support” on the weekend could also be an issue with it’s ratings. 

As RY makes money every time we-players have to watch an ad, why wouldn't you want to fix players issues faster and stop losing money?

Zieu, If you are going to direct players to support.rockyou.com to assist us… could you also please direct the support folks to reply timely and actually fix our issues… please?

Thank you,