Marlo Schnobrich Bagneschi 3 years ago in Technical Issue/Bug Report • updated by shelley 3 years ago 4
Anyone else having this issue? Please help!! Only 5 hrs left of this limited quest!
Procella 2 years ago in Technical Issue/Bug Report • updated by Admin-Anna 5 months ago 7

Dear Kiwi.

I have noticed that some people have mentioned this in other topics but they haven't been labeled under the correct category, and haven't been replied to by any supporters. That's why I'm having a go at it again now.

I'm not able to finish several buildings due to the lack of a certain building, the 'fabled' "Window of Fall".

Since I've downloaded the game I've never seen the named building in the game. Not under the regular buildings, not under the craftings, not anywhere actually? 😰

If you have removed it from the game by mistake could you please bring it back ASAP?

If I am supposed to be reaching a certain level to gain access to it, then could you please tell me?

We are quite a few people who really need to get the resources this illusive window is supposed to provide us with.

We all hope to hear from you soon, hopefully with very positive feedback 😊

Regards from Denmark! 💖


evry time I play bright wood a pop up screen comes up. Its frustrating!!!!!!


I have been playing this game for over a year now and I have so many buildings that I cannot complete because I need quarry stones and I also need brick stones, but cant get them because f the quarry. How do I get the Quarry?

Robin Garcia 3 years ago in Technical Issue/Bug Report • updated by Melly68 10 months ago 3
I have several of the buildings that is supposed to produce thread but doesn't. I can't complete other very important buildings because I can't get thread. How do I fix?
tigger4u 3 years ago in Technical Issue/Bug Report • updated by Courtney Hallam 2 years ago 10
I sent an email last Monday to have my game reset since my game crashed and then to have it transferred to a new device. I haven't received any information that you even got the email or that anything has been done! I check my game several times a day, with my fingers crossed, and even clear data just to check because when kiwi transferred my shipwrecked game, they never even told me!!! So, kiwi, you always tell players to simply send an email with the info and you will gladly reset and transfer the game...I guess you're not glad enough yet for my game?? Your loss because I do buy resources sometimes, maybe you could use that money to hire an extra employee! I've lost out on almost a week of daily rewards and probably have expired quests by now, which you should reimburse but not holding my breath! Please just reset/transfer my game..I like to play it but you make it very hard to KEEP liking it. Btw..I've sent 2 requests already so I know you received my info. Thanks
Florence Brawner 2 years ago in Technical Issue/Bug Report • updated by Melly68 10 months ago 9

in Brightwood adventures I cannot find the well. It says to check levels in the well. When I click the goto button it takes me to the building store but there's no well to buy. Help


I get a request, I click on it and click the items needed, they give me the first one and when I go to click on the second one that is needed, nothing happens.I keep trying over and over. Nothing then it expires, then I am therefore unable to finish the task.!!!

Alex Jackson 3 years ago in Technical Issue/Bug Report • updated by Cindy White 1 year ago 10
I spent 26000 bottle on the quest and still did not get the second time click so i could not finished the quest...please solve it
And the hanging garden quest is doing the same
Fix it and please refund my bottles
Thank you alex
Karen Wooley Tipton 2 years ago in Technical Issue/Bug Report • updated by Kelleyd66 2 years ago 7
When I click to find friends from Facebook it tells me that there are no friend with that name