Game updated today not only has my town been ruined I get a dam ad every 3 seconds it's ridiculous cmon😡
isnt a 3 second window big enough to play the game !!! Remember without the adverts the game wouldn't exist.
Now for a non ironic reaction, without players there would be no advertising revenue for Rock You. Considering the huge drop off of players in ALL the games it should be a signal to Rock You that perhaps there business model needs a bit of a reality check.
I started playing shipwreck years ago, when it was the only one and it wasnt controlled by Rock You. After this update, I deleted it. Im still playing the others, but barely. Im really just using up my resources until they are gone unless something changes with all of them. I get more quests to start and hardly any objects to complete them. The buildings cost somuch gold, im paying to just finish them instead. All the fun is being sucked out for profit. Im really bummed too becase I've been trying other games to replace these and i cant find any that arent either too complex or too young.
I'm having the same issue with constant pop up ads. I've never had them before. They are interfering with my team challenge and have made me lose bonuses. I realize they need the ads but you basically can't play the game any more. I am apparently at the highest level of the game now (350) but still wanted to help my team.
Im still working on this , they are aware of the problems . But more people need to post the problems they are having so I have something to refer to please .
could you possibly limit the adds to game start and maybe when you go visiting or to Atlantis? This is much too disruptive and I can't stand it much longer. Love the game but can't play like this. Ads wont close when you tap on their x and cause a lot of freezing once you do get back to play.
I can hardly play with this update. Guess Rock You is trying to tell me to "Let Go"
The same is happening to me. It's worse than the Westwood ad popping up.
Getting frustrated with the amount of ads popping up. At least stop them during team challenges, hard to play when an ad pops up every few minutes and freezes the game.
Just do your best everyone , but please keep posting .
these adverts are causing the game to be unpleasant can RockYou not use the adverts as part of the game where you can choose to see he adverts and get rewarded with swords and gold etc much better way because the way it happens at present is just causing frustration and activation
same thing here. Took the time to move everything around again and when I went to log in tonight all the buildings are scrambled around again. Between this and the stupid pop up ads, maybe time to find a new game
Support this week reduced ads for the challenge on volcano and I was not interupted by any ads during challenge . They are aiming to do the same for the new world challenges too . so please bare with me I'm trying to get this in place so you can play challenges .
the ad's last way to long as well as popping up at in opportune moments. Sometimes I only have two minutes to check in and now that time is taken up by video s I'm getting ready to delete and go play star wars
theresa b, may the farce be with you. It is with everyone else who hasn't been sunk under a storm of adverts. Anne I will mail you.
We have reduced the ads in the New World game. You should get only 1 ad for every 5 minutes. If you are recieving more, please write to us. We will look into this further.
Thankyou Anna , I'm sure you will get updates as to whether this works for everyone . Thankyou for coming into forum .......Anne
OK I'm just about done ads reduced and yet again town trashed is it really worth it lol
Email support about your town , it seems this is happening a lot , do it from the settings on your game screen .
do what sorry I don't get it just spent days getting close, to looking straight I don't see any thing in settings that will sort it for me and ty for your help
Click on arrow , bottom right .then c!Idk on settings also bottom right .Scroll down to help and support click on . Select report an issue , then select quest issue . This will take you to Gmail to send automated email to support then wait for them to contact you . You can then explain everything that is happening with your game .
I am about done with this mess. Why is there not an option in some bundle that will turn OFF the freaking Ads? If I see another fucking Let go ad......
We have shared your suggestions with the team. We will try to reduce the ads in the game.
Thankyou Anna , we appreciate supports help , we are glad that they are realising the problems people are experiencing . Thankyou for coming into forum and keeping us informed .
went on game today, and now the ads are videos, some lasting 40 seconds. Have been knocked out of game twice. Unfortunately I leveled up to level 350 and used up all my swords in last challenge. To use the ship to get swords will mean spending even more time in the game. Between that and the ads I guess I should quit. If I quit New World I will quit the other rock you games as well! Not happy! I was loving the game, now I'm just frustrated!
We have passed your comments to the team. We will try to ad an option to exit the ads in the game.
Support are looking into this Julie , but we have to give them some time . We have had problems with are before and they sorted it on all the games . I love the challenges so I'm giving them some time .
New Update is Available regarding Ads : In this update we have reduced the ad frequency. Additionally, any purchase made in the game will immediately turn off the ads for next 30 days. In the meantime, your feedback is crucial, so please feel free to let us know if you experience any bugs or unknown issues.
Will be interesting to gauge how many teams play team challenges in the next few weeks. See how further that will fall. Perhaps someone should print a graph displaying how far it's dropped already. Hummmmm !
Thankyou support , this is an improvement for the next 30 days at least , hopefully this can be reviewed also to try to further improve things for teams playing challenge .
Ok I just read all of these post. On my game the pop ups are horrendous every 10 seconds that ridiculous I understand why they have them just not every 10 seconds. I like the game but if they don't stop who would want to spend money or even play. Please fix.
Our team is currenetly working on the ad issue. We will have it fixed soon.
Customer support service by UserEcho