PLEASE have your support team respond to Westbound ticket # 553336! I cannot successfully launch Westbound as it crashes (before ever opening) when the blue bar on the Main Launch page reaches ¾…. more than 50 time in a row! Your support desk has not responded to me for more than 5 day.
In ticket # 553336 I reported this issue Thursday at 10:39. Friday at 05:49, Pam replied; “It appears that since you have too many Assets and buildings in the game, it is not loading properly. Can you please try to sell some Assets and buildings which you do not need and see if the game loads fine.”
Friday at 19:11 I replied: What part of my most recent post didn't you understand? I CANNOT successfully launch the Westbound app without it crashing before even opening, more than 30+ times now. As the app worked fine Wednesday night at 10:30PM... and this issue began at Thursday morning, it cannot be related to having too many Assets and buildings in the game. AND as I cannot successfully launch the Westbound app without it crashing before even opening, I also cannot try to sell some Assets and buildings (which I do not need???) to see if the game loads fine! Not only have I done all of the things typically suggested by your folks... today, I took my tablet to Verizon and had them do a factory reset, restoring it to its original state, wiping all the apps/memory... I reinstalled ONLY Westbound and it still will not load successfully before even opening!
As I have received no reply to my repeated posts… and as I am one of your top players of the challenges/my team finished in top 3 place nearly every Season for over a year… why don’t you just refund me the $1,000 plus dollars my resources are worth, or should I ask Google for their help with this?
OR Please fix NOW!
Customer support service by UserEcho